Refund Policy

At Feliza, we are committed to creating a safe, supportive, and reliable therapeutic space for our clients. To ensure clarity and fairness, we maintain a strict no-refund policy for all booked sessions.

Once a session has been booked and payment has been processed, the fee is non-refundable. This applies whether or not the client attends the session. We encourage clients to review their availability carefully before confirming an appointment.

In situations where you are unable to attend a session, you are welcome to make use of our Rescheduling & Cancellation Policy, which allows for sessions to be moved to a later date or time if the required notice is provided. While payments cannot be refunded, we are committed to working with you to find a suitable alternative wherever possible.